FAQ's


  • How do I order? OK, so we've tried to make the enquiry process simple.  Select a product from our range of products. Click on the 'Make An Enquiry' button and complete the Order Enquiry Form. You simply complete the following:
    • Name
    • Email Address (this field is compulsory if you are to receive any response from LINQ)
    • Phone Number
    • Product Number for the item you have selected e.g.. FBS1
    • Quantity Required
  • What is MOQ?: MOQ stands for Minimum Order Quantity 


  • What is the MOQ for LINQ's products?: Whilst we are set up for mass production, good news for our clients is, we can produce one unit of a particular product if required.

  • What price are the displays and products?: Price is negotiated on a job by job basis. LINQ essentially acts as wholesaler so we are not governed by set prices. Price will be subject to numerous factors included and not limited to; quantity being ordered, material costs at the time of placing an order, complexity of the specifications of the display being ordered, logo and branded requirements etc etc.


  • How do we determine or negotiate a price?: Once we receive an order enquiry, a member of the LINQ team will contact you to find out a few more details. LINQ has a dedicated production team who will make displays to order based on our clients requests. Our aim, put simply, is to either beat market price or to get you a solution that works for your budget. 


  • What if I don't know what price I should pay?: If you're unsure of your budget or the price per item you should be paying, we simply look at market price for similar equipment to get an idea of what this should cost. We encourage our clients to do research on prices within the market so you can align your expectations to your budget. i.e it's a lot more efficient for all parties involved when we understand what our target is. 


  • I don't see the style of booth display I want on LINQ's website?: If you have a specific design or display you are trying to replicate, send images through to the team here at LINQ (info@linqpromotions.com.au) and we'll sit down with our production teams to see if and how we can achieve your desired outcome. We do this a lot for our clients so don't worry, you're in good hands... get in touch with us today and we'll get you the perfect event display.

  • When does production begin?: Production begins when a) the artwork has been approved, b) the product style has been agreed and c) funds have cleared in to LINQ's designated business bank account.


  • What are the production lead times?We have no set timeframe, lead times are subject to numerous factors such as quantity being produced, method of shipment, complexity of the order. For full production orders, we tend to work towards our standard 3-5 week production lead time but this can be less or more depending on the order. For samples or one off pieces, lead times are approximately 2 to 3 weeks. A LINQ team member will advise the lead times once the enquiry has been made.


  • What artwork format does LINQ require?: Standard artwork files accepted by LINQ are .eps or vector images in ai. Basically we need hi-res logos with all text and images outlined. However, don't panic, we will send you a branding template for you to complete but if your not sure we can certainly help you here. We'll make sure the artwork is approved before proceeding with production.
    • What is an .eps file: EPS (short for Encapsulated PostScript) is a vector format designed for printing to PostScript printers and imagesetters. It is considered the best choice of graphics format for high resolution printing of illustrations. EPS files are created and edited in illustration programs such as Adobe Illustrator.
    • What is a vector in Adobe Illustrator? Vector art is created using vector illustration software programs, such as Adobe Illustrator. These programs use mathematic equations and geometric primitives (points, lines, and shapes) to create art that is clean, printer ready, and can be scaled infinitely, without any loss of quality or fidelity.
    • What is a vector file? An EPS file is a vector file of a graphic, text or illustration. These tend to be the master logo files. An AI file is a proprietary, vector file type created by Adobe that can only be created or edited with Adobe Illustrator.


  • How do I send my artwork to LINQ?: Once you have completed the online Order Enquiry Form a member of the LINQ team will be in contact. You will be able to email the LINQ team member directly with your artwork files or alternatively you can email info@linqpromotions.com.au and a team member will pick this up.


  • Can I order a sample branded with my logo?: Yes. You can either order a non-branded or a branded sample. Samples will carry a fee due to set up and delivery costs etc. LINQ also has sample products in the office so we can always arrange a meeting to show you some of the products from our range and examples of what we've perviously produced for our clients. 


  • Do I have to complete an online enquiry form for each product request?: Yes! A seperate online enquiry for each product helps us to track your requests more easily.


  • Are there any delivery or set up fees?: Don't worry, we've made this very easy for you. The price we quote for the products in our range include FREE shipping and NO set up fees. There are no added extras, the price we agree at the outset is the price we will invoice you for.


  • When do I make payment?: Payment is to be made in full prior to production commencing. So whilst it is at your discretion to pay when you want to, full production won't commence until funds have been received.


  • Is there a Returns Policy?: Items cannot be returned unless they are damaged. If you receive damaged goods you will have 3 working days (from the date of receiving the goods) to inform us in writing and to lodge a complaint. Please email us immediately to show us pictures of the damaged goods. All products are checked and tested prior to leaving our warehouse here in Sydney. We reserve the right to refuse returns.